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FAQ

FREQUENTLY ASKED QUESTIONS

Q: How do you ship? What carrier is used?
A: If we have the products in stock, we ship them latest the day efter you placed your order.
If the products not are in stock it takes between 5 -12 workingdays to ship to you.

We ship all our Products with FedEX.

Q: How much do you charge for shipping?
A: All of our shipping is 100% free.

Q: How long will it take until I get my order?
A: If the Products are in stock you have them 1-4 days efter you placed your order.

If they not are in stock it takes between 5-12 workingdays.

Q: What payment methods are accepted?
A: Visa, Mastercard, Maestro, American express. If any other payments would like to be done, Please contact us.


Q: What are your hours of operation for customer service?
A: Monday to Thursday 10:00AM to 8:00PM, Friday 10:00AM to 6:00PM. (GMT+1)
Our Webstore is available 24 hours a day 7 days a week.

Q: What currency are your price in?
A: Our prices are in EUR.

Q: Do you sell to everyone?
A: No, we do a checkup after every order.
We only sell to people who have the right to use dermal fillers by the laws of the country the buyer is placed

Q: Are your product real / copies?
A: We know how much fake dermal fillers there is on the market.
We only supply our customers with the real brand and product.
This is of course very easy to check with the batch number on every product.
Feel free to ask us about anything, we gladly answer your questions.

Q: Do we have guarantees? What if something goes wrong?
A: YES. All of our products a insured by IF. If there is a problem with a product just contact us and we take care of it.

Q: Are the prices with or without VAT?
A: All the prices on the webpage is without VAT, The only time you pay VAT when you order from us is if you buying from a Swedish company. Orders outside of Sweden dont pay any VAT as soon as you provide us with your VAT number.

Q: Do i have to pay in EUR?
A: If your company is based in Sweden, Norway, Denmark or Finland you can always place an order by email order@marelimedical.com and we send you a invoice in SEK.

For more questions please contact us!

Mareli Medical.